Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Where possible we ship direct from our suppliers to avoid delays.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time

Depending on which supplier is shipping your order delivery times are usually 1-3 days for metropolitan areas and 3-7 days for regional areas.

In-store pickup

This is not currently available.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@sammat.net.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please supply a physical address at the checkout to avoid delays.

Refunds, returns, and exchanges

Please refer to our Refunds Policy

Damaged Goods

In the event that your order arrives damaged in any way, please email us as soon as possible at support@sammat.net.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@sammat.net.au.