To our valued customers.
As part of our commitment to enhancing our services and infrastructure, the Sphero distribution warehouse is relocating from the existing Sydney warehouse to a new and improved facility in Dandenong South, Victoria.
Please take note of the relocation dates, which are scheduled from September 6th to September 27th, 2023. During this transition period, we want to provide you with a clear understanding of the impact on our services:
- Sphero/Osmo Order Fulfillment: Regrettably, we will be unable to fulfil any new Sphero and Osmo orders/backorders during this period, including both standard and drop-ship orders.
- Sphero/Osmo Order Processing: Any orders received within this period will be processed and temporarily placed on hold until September 28th.
- Shipping Resumption: Starting September 28th, Sphero/Osmo orders will resume shipping from our new warehouse. Please rest assured that these orders will be processed in the sequence they were received.
- Cut-Off Date: To ensure minimal disruption, all orders received by 4pm on Monday 4th September will be processed and shipped prior to the relocation.
We appreciate your understanding and patience as we work to improve our facilities and provide you with an even better service experience. Your partnership is invaluable to us, and we are committed to minimising any inconvenience during this transition.
